Terms of Service

Service:

the Care Spend website at care-spend.com.au and the application at app.care-spend.com.au, including all features and exports.

Account:

the credentials and profile assigned to you by Care Spend.

Your Data:

data you enter into the Service, including participant information, plans, budgets, allocations, expenses, and notes.

Subscription Fee:

the recurring fee for use of the Service. There are two plans: a Provider plan at AUD $5 per active user per month plus GST, and a Personal plan at AUD $2 per month plus GST for self-managed NDIS participants managing a single workspace.

Provider Plan:

the plan for NDIS providers, support coordinators, plan managers, and other multi-user teams. Billed per active user (seat) per month.

Personal Plan:

the plan for self-managed NDIS participants and their authorised representatives, intended for a single workspace with one user. Billed at a flat monthly rate.

Trial:

the 14-day period from account creation during which you may use the Service without payment. No credit card is required to start a trial.

The Service is intended for:

• Registered NDIS providers
• NDIS support coordinators
• Plan managers
• Self-managed NDIS participants and their authorised representatives (e.g. family members, carers)

You must be at least 18 years old and lawfully able to enter into a contract. You are responsible for the accuracy of information you enter, and you confirm that you have the right to record any participant data you upload — under a service agreement, the NDIS Practice Standards, or as a self-managing participant.

You’re responsible for keeping your password confidential. You must not share your account with anyone else. If you suspect unauthorised access, contact us immediately at support@care-spend.com.au.

Pricing:

Provider plan: AUD $5 per active user per month, plus GST. Personal plan: AUD $2 per month, plus GST. Larger organisations or custom arrangements — contact us.

Trial:

New accounts include a 14-day free trial. No credit card is required during the trial. At the end of the trial you must subscribe to continue using the Service; your data is preserved if you choose to subscribe later.

Billing:

Subscriptions are billed monthly in advance via our payment processor, Stripe. GST is calculated and added to each invoice based on your billing address. If you provide a valid Australian Business Number (ABN), GST may be reverse-charged in accordance with applicable tax rules.

Seat changes:

For Provider plans, adding or removing a user mid-cycle prorates automatically: the unused portion of a removed seat is credited against your next invoice, and a newly added seat is charged pro-rata for the remainder of the current cycle. Prorated charges and credits appear as line items on the following monthly invoice.

Renewal:

Subscriptions renew automatically each month unless you cancel.

Cancellation:

You may cancel at any time through the Customer Portal (Settings → Billing → Manage billing) or by emailing support@care-spend.com.au. Cancellation takes effect at the end of the current paid period and your workspace remains accessible until then. We do not refund the unused portion of the final paid month after cancellation, except where Australian Consumer Law requires us to.

Price changes:

We may change pricing with 30 days’ notice by email. Continued use after the notice period indicates acceptance. If you don’t accept, cancel before the change takes effect.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to access data belonging to other users or circumvent our security
• Share your account credentials with anyone outside your authorised team
• Upload information you do not have the right to record or share
• Scrape, reverse-engineer, or extract data from the Service except via our built-in export tools
• Use the Service to misrepresent NDIS-funded amounts or provider claims
• Interfere with or disrupt the Service or other users’ access

You own Your Data. We do not claim any ownership of the participant information, plans, budgets, allocations, expenses, or notes you enter.

We process Your Data on your behalf to provide the Service. Our processing is governed by our Privacy Policy.

We may use aggregated, de-identified data (information that cannot reasonably be re-associated with you or any individual) to operate, monitor, and improve the Service.

The Service — including its software, design, logos, and copy — is owned by Care Spend or its licensors. You receive a limited, non-transferable, revocable licence to use the Service for the purposes described in these Terms.

You grant us a licence to host, store, process, and display Your Data solely to provide the Service to you.

You may export Your Data at any time as CSV or PDF using the built-in export tools. If your account is suspended or closed, we’ll keep Your Data available for export for 30 days from the date of closure, after which it is deleted.

We may suspend or terminate your access if:

• You materially breach these Terms
• You fail to pay
• We’re required to by law
• We reasonably believe your use of the Service poses a security risk to other users or to the Service

We’ll give you reasonable notice and a chance to fix the issue, unless the breach is serious enough that we cannot.

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, which we’ll try to schedule outside Australian business hours where possible.

Our Service is supplied to you in Australia. Under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL), you have certain consumer guarantees, including that the Service is supplied with due care and skill and is reasonably fit for the purpose for which it is supplied.

These consumer guarantees apply, and nothing in these Terms excludes, restricts, or modifies them.

We accept the full liability imposed on us by Australian law, including under the Australian Consumer Law. We do not seek to limit our liability below the floor that Australian law sets.

To the maximum extent permitted by law (and subject to clause 11, which is paramount), we are not liable for:

• Loss or damage caused by your unlawful use of the Service
• Loss or damage caused by your breach of these Terms
• Loss or damage caused by events beyond our reasonable control (force majeure)

You indemnify Care Spend from claims, damages, and costs arising from:

• Your breach of these Terms
• Your unauthorised use of the Service
• Your unlawful collection or use of participant data
• Your violation of the rights of any third party

This indemnity does not apply to the extent we are at fault.

We may update these Terms. We’ll give you at least 30 days’ notice of material changes by email and via the Service. Continued use after the notice period indicates acceptance. If you don’t accept a change, you may cancel without penalty before it takes effect.

These Terms are governed by the laws of South Australia, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of South Australia.

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

These Terms, together with our Privacy Policy, form the entire agreement between you and Care Spend.

Support: support@care-spend.com.au
Privacy and legal: support@care-spend.com.au

Aidan George Saunders trading as Care Spend
ABN 48 583 632 219